The Certificate IV of Frontline Management is a qualification for those in the first line of management. At this level frontline managers provide leadership and guidance to others and take responsibility for effective functioning of the team.
This course is especially designed for those who are moving into supervisory positions and want to perform well, or those who have developed supervisory skills on the job and want formal recognition of these skills.
The Certificate IV of Frontline Management articulates to the Diploma of Management.
There are 10 units in the Certificate IV Frontline Management qualification. All of these are also available as short courses. The context of the work role will dictate the selection of units. The units include:
- Show leadership in the workplace (core)
- Implement operational plan (core)
- Monitor a safe workplace (core)
- Promote team effectiveness (core)
- Coordinate implementation of customer service standards
- Address customer needs
- Report on financial activity
- Coordinate business resources
- Implement workplace information system
- Promote innovation in a team environment
- Make a presentation
- Implement continuous improvement
- Lead and facilitate offsite staff
- Manage projects
- Identify risk and apply risk management processes
- Establish effective workplace relationships
- Develop work priorities
Diploma in Management (BSB51107)
This qualification is suitable for those who manage the work of others or add value to or review management practices. They will have considerable experience their respective industry and an informed perspective on the work requirements with their managerial approaches.
Those entering the course should have vocational experience as Team leader, coordinator or supervisor or have a Certificate IV Frontline Management or other relevant management qualification. 8 units make up the qualification: 5 core and 3 electives. Units include:
- Manage quality customer service
- Manage operational plan
- Ensure a safe workplace
- Manage personal work priorities and professional development
- Manage projects
- Ensure team effectiveness
- Manage performance management systems
- Facilitate continuous improvement
